Privacy Policy

Privacy Policy (“Policy”)

References to “our”, “us” or “we” within this Policy is Octane Club Premium Car Rental L.L.C and any holding, subsidiary and/or sister companies and affiliates (“Group”).

We are committed to respecting and protecting your privacy. This Policy outlines the personal information we collect, how we handle and use it, who we share it with, the measures we take to protect it, and your legal rights regarding your personal information. We are dedicated to upholding this Policy and complying with all applicable laws while conducting our business.

Please review this Policy carefully. By accessing or using our website, you confirm that you have read, understood, and accepted this Policy in full. If you disagree with the practices outlined in this Policy, please do not use our website. You can read, print, end save this whole policy. We use subheadings to help you find specific information that you may be looking for more easily.

In this Policy, a “third party(ies)” is/are limited to service providers that assist us in providing our services to you, our agents and operators of our facilities, the Group, and our business affiliates.

1. Who we are:

For the purpose of applicable data protection laws, the data controller is Octane Club Premium Car Rental L.L.C, having its office address at Al Quoz – Al Quoz Industrial Area 3, 22nd Street, Warehouse 3, Dubai, United Arab Emirates, email: info@octane.rent.

2. Information covered by this Policy:

This Policy addresses all personal information that we collect and use. In this Policy, “personal data” or “personal information” means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognized directly or indirectly. This may include your name, date of birth, nationality, gender, postal address, email address, phone number, and technical information from the devices you use to access our website.

3. What information do we collect from you?

We may collect information about you from different sources as detailed below.

• Information you provide us. You may give us information about yourself when you respond to a communication from us or by filling in forms (both online and offline), over the telephone and through written correspondence with us.
• The information you give us may include your name, postal address, email address, date of birth, landline and/or mobile telephone number, and other personal information.
• Information we collect about you. When you visit our website, we may employ cookies and other technologies to automatically collect the following information:
• Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;
• Information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites; and
• Length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page.
• Information we receive and collect from other sources.
• We may receive information about you from other websites operated by us or from the other services that we provide.
• We may also collect information about you from publicly available sources, including publicly available content on social media.

Cookies and similar technology. A cookie is a small file of letters and numbers that our website places on your computer, or other equipment which you use to access our website.

• Cookies perform many functions, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that advertising that you see online is more relevant to you and your interests. You can read more about cookies and how to recognize them at https://www.aboutcookies.org/. These cookies allow us to distinguish you from other users of our website.
• By using our website, you consent to the use of cookies as described in this Policy. For details on how to withdraw your consent at any time, please refer to the section “How you can control cookies” below.

Please be aware that other third parties (such as advertising networks and providers of external services like web traffic analysis) may also use cookies, which we do not control. These cookies are typically analytical/performance cookies or targeting cookies.

• How you can control cookies

Your web browser offers an option to refuse the setting of all or some cookies. However, doing so may prevent you from accessing parts of our website and could diminish your browsing experience. Unless you have configured your browser to refuse cookies, our system will issue cookies as described above when you access our website. To delete any cookies on your computer, please refer to your browser manufacturer’s instructions by clicking ‘help’ in your browser menu.

4. Log files:

Whenever you use the Internet, certain information is automatically transmitted from your browser and stored by us in ‘log files.’ We retain these log files for a short period to identify system malfunctions and for security purposes (e.g., investigating attempted cyber-attacks) before deleting them. If further retention is necessary for evidence purposes, the log files will be kept until the cause of the incident is identified and may be provided to investigating authorities as evidence. The following information is stored in the log files:

• IP address (Internet protocol address) of the end device from which the online offer is accessed;
• Internet address of the website from where the online offer has been accessed (so-called origin or referrer URL);
• Name of the service provider through which access to the online offer is achieved;
• Name of the retrieved files or information;
• Date and time as well as the duration of the access;
• Transferred data volume;
• Operating system and information on the Internet browser used, including add-ons (e.g. for the flash player}; and
• HTTP status code (e.g. “Inquiry successful” or “Requested file not found”).

5. How do we use and process your personal information?

We process and use your personal information only when there is a legal basis for doing so or if you have given us your consent by sharing your information and agreeing to this Policy.

6. Transfer of your personal information:

We may transfer your personal information to third parties and statutory authorities only with your consent, as indicated by your agreement to this Policy, or if required by statutory regulations or an enforceable official or judicial order. Transfers of personal information to other responsible parties may include:

7. Storage of your personal information:

• Where we store your personal information. Your personal information will be stored in EU in secure data centers certified by ECCP for GDPR compliance. Your personal information may be transferred to any company within our Group, regardless of location, as part of our business operations. We will take all necessary steps to ensure your personal information is treated securely and under this Policy and applicable data protection laws.
• Security of personal information. All the information you provide via our website is stored on our secure servers. We have implemented measures to protect the integrity of our communications and computing infrastructure, including authentication, monitoring, auditing, and encryption technology. Security measures are integrated into the design, implementation, and daily operations of this website as part of our ongoing commitment to the security of electronic content and information transmission. However, despite our best efforts, the transmission of information over the Internet is not completely secure. While we have strict procedures and security measures in place, we cannot guarantee the security of data transmitted to our site.
• Notwithstanding our efforts to safeguard your data, nothing in this Policy shall be construed as a warranty of the security of our facilities. You acknowledge and agree that any transmission of data is undertaken at your own risk.
• Kindly note that we do not guarantee that your data will remain inaccessible, undisclosed, unaltered, or secure from destruction in the event of a breach of our physical, technical, or managerial safeguards. It is your responsibility to ensure that any website requesting financial or payment information related to our services is legitimately owned or operated by us. Should you receive any suspicious communications or requests, you are strongly advised not to disclose your information. Instead, promptly report such incidents to our office as per contact details in p.9.5.
• Furthermore, we cannot guarantee or warrant the security or confidentiality of any data transmitted to or from us via the Internet or wireless communication channels, including email, telephone, instant messaging services, or SMS. Once such information leaves our control and until it reaches us, we cannot ensure its protection. If you suspect that your data is no longer secure, we urge you to contact us immediately at contact details in p.9.5.

8. Third-party websites and apps:

Our websites may contain links to third-party websites. Please be aware that if you follow a link to any of these websites, they will have their own terms of use and privacy policies. We do not accept any responsibility or liability for these policies. Please review these policies before submitting any personal data to these websites.

9. Your rights:

You may have the following rights concerning the personal information that we hold about you.

• To access the information we hold about you. In certain circumstances, you may have the right to access the information we hold about you by contacting us using the details provided below. We typically make your information available within 30 days. However, there may be instances where we cannot grant access to your personal information, such as when it would unreasonably affect someone else’s privacy or pose a serious threat to someone’s life, health, or safety.

Please note that we may charge an administrative fee for providing access to your information in certain cases. Any such fee will be reasonable, and we will inform you of the charge and obtain your consent before proceeding.

If you request a copy of your data electronically (e.g., via email), we will provide it in an electronic form unless you request otherwise.

• To object to us processing your personal information. You have the right to object to our processing of your personal information, even if it is necessary for our legitimate interests (e.g., for our business’s legitimate commercial objectives). You can also object to any automated processing results that prejudice your rights.

Additionally, you have the right to ask us to stop processing your personal information for direct marketing purposes, including any profiling for direct marketing. We will only send you marketing communications if you have previously agreed to receive them, but you can unsubscribe at any time by following the instructions in these communications.

If you have consented to receive offers from third parties, those third parties are responsible for respecting your rights, including your right to opt-out of receiving their offers.

• To have your personal information transmitted to another organization. If we hold personal information about you based on your consent or to fulfill our services to you, you may have the right to request that we provide this information in a structured, commonly used, and machine-readable format. Additionally, where technically feasible, you may also request that we transfer this personal information to another organization.
• To make a complaint.

If you believe we have not adhered to applicable data protection laws, you may have the right to file a complaint with your local data protection authority. The relevant authority will vary depending on the country in which you reside.

• To contact us.

If you have any questions or concerns about how we handle your personal information, wish to request that we stop processing your personal information, or would like a copy of the personal information we hold about you, please contact us at info@octane.rent, or write to us at Octane Club Premium Car Rental L.L.C, having its office address at Al Quoz – Al Quoz Industrial Area 3, 22nd Street, Warehouse 3, Dubai, United Arab Emirates, PO Box 211155. Kindly include your reply address when you write to us.

10. How long do we keep your personal information?

We and our service providers store your personal information only as long as necessary to fulfill our obligations and achieve the purposes for which it was collected, under applicable data protection laws. When your information is no longer needed, we will remove it from our systems and records or anonymize it so you can no longer be identified, unless we need to retain it to comply with legal or regulatory obligations.

11. Changes to this Policy:

This Policy was last updated on 08/04/2025. From time to time, we may revise, amend, or supplement this Policy to reflect necessary changes in law, our personal data collection and usage practices, the features of our offerings, or advances in technology. If any material changes are made to this Policy, the changes may be prominently posted on our websites and applications.

However, the onus is also on you to occasionally familiarize yourself with the contents of this Policy, for your own information. Changes to this Policy are effective when they are published. Your continued use of our website and services after these updates take effect will signify your acceptance of the changes.