Absolutely loved renting from these guys, totally transparent, always willing to help. Big thanks to shamil for his service.
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Jennifer Maghett
2026-09-24
This was my second time renting from Octane. My first experience was wonderful, which is why I chose them again for this business trip. The vehicle was in excellent condition, and most of the staff were just as friendly and helpful as before.
Unfortunately, one gentleman from the sales team completely ruined my experience.
I contacted the team early in the morning to extend my rental. After initially being told a payment link would be sent, I wasn’t informed until around noon that my car was already booked.
I was then offered alternative vehicles at significantly higher rates than advertised on their website.
I understand Dubai is entering peak season and prices are increasing. That’s perfectly reasonable! A simple explanation and an apology for the website not reflecting the latest rates would have been more than enough. Instead, his attitude came across as arrogant, dismissive, and condescending.
When I returned the car, a gentleman wearing black-framed glasses approached me and said, “I was the one talking to you earlier.”
Okay… and? Was I supposed to thank him?
He then told another employee, “She brought the car back. Go check it and see what’s the issue, what’s the problem.”
Excuse me? What issue? What problem?
I understand that inspecting a returned vehicle is standard procedure, but why speak as though there must already be something wrong with it?
I couldn’t help wondering whether he would have made the same assumption if I were a man. I can’t speak to his intentions, but his words made me feel disrespected and unfairly judged.
He has no idea how many vehicles I’ve driven or how many countries I’ve driven through. Nor should I have to explain any of that to receive basic respect.
I chose not to argue. Life’s too short for that kind of nonsense.
Customer service isn’t about sounding professional while making customers feel like an inconvenience. It’s about treating people with courtesy and respect.
I wasn’t asking for special treatment, just a reasonable explanation and a little basic courtesy.
The price wasn’t what cost Octane a returning customer. The attitude was.
That said, Octane is a good company, and I don’t believe this one employee represents the entire team. Amer and the other employees I’ve dealt with have always been incredibly patient, kind, and helpful.
It’s unfortunate that one person’s attitude overshadowed two otherwise excellent rental experiences. I hope management takes this feedback constructively. A business builds loyalty by treating customers with respect, not by treating every rental like a one-time transaction. 5 stars for the company, Amer, and all the other wonderful employees I’ve dealt with. 3 stars for that particular gentleman from the sales team. You can do better.
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Babek Zafar
2026-09-24
Great smooth booking and delivery experience.
Thank you to Gaith for his help and guiding through everything 🙏
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Dlzr BA
2026-09-23
Every thing was perfect, thanks to James Cometa he was perfect
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Nils Eller
2026-09-21
Great rental service, James Cometa was really helpful
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Imran Makhtiyev
2026-09-18
James Cometa very Nice guy, super service
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Valter Russo
2026-09-16
Amazing reception from the host Ghaith, excellemt service and the coolest cães you can imagine
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Jairo Palacios
2026-09-16
It's my second time renting a car with them.
The treatment has been excellent, punctuality, good communication and everything you can ask of a professional.
The vehicles they have are amazing and exactly as shown in the photos. The number of vehicles they have available is incredible, you will surely find the model that suits you.
100% recommended and my trusted and reference high-end car rental company in Dubai.
In fact, I have been so comfortable that I have exceeded the kilometre limit a little.
Little pleasures of life.
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Борко Радуловић
2026-09-15
Sham De Guzman
2026-09-14
⭐⭐⭐⭐⭐ Highly Recommended!
I would like to give James Foronda a well-deserved 5-star rating for his outstanding service from A to Z. He was very professional, accommodating, responsive, and helpful throughout the entire rent-a-car process.
James made everything smooth and hassle-free, from assisting with the booking and explaining all the details to making sure I received the best available promotions and offers. I truly appreciate his effort, patience, and excellent customer service.
I am very satisfied with the service I received and would definitely recommend James Foronda to anyone looking for a reliable and professional rent-a-car service in Dubai.
Thank you, James, for the excellent service! Keep up the great work!
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Stephen Taylor
2026-09-11
Amazing experience from start to finish will certainly be using Octane again in the future! A special thanks for the delivery to my hotel!
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Rohin Walia
2026-09-11
Always great experience at octane rentals specially Eric at the facility is very courteous and helpful
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Mohammed Chand
2026-09-10
Philip Sanders
2026-09-10
Great cars, great service. Thanks team 💪
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Miguel Branco
2026-09-09
Максим Плотников
2026-09-09
Ghaith, thank you. Car was amazing
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côme casa
2026-09-08
Parfait
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Alik Tarraf
2026-09-07
Very professional company, good prices, very good customer service, Eric the best🦅🙏
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FAQ
Var kan jag hämta en Mitsubishi L200 i Dubai?
Du kan hämta din Mitsubishi L200 var det passar dig bäst i Dubai – vi levererar till Dubais internationella flygplats (DXB), hotell och hemadresser i hela emiratet. Hämtning på vårt kontor är möjlig på begäran, och ingen deposition krävs vid bokning.
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Genom att skicka in detta formulär bekräftar du att du har tagit del av vår integritetspolicy och samtycker till att bli kontaktad per telefon angående din förfrågan.
Genom att skicka in detta formulär bekräftar du att du har tagit del av vår integritetspolicy och samtycker till att bli kontaktad via WhatsApp angående din förfrågan.
Genom att skicka in detta formulär bekräftar du att du har tagit del av vår integritetspolicy och samtycker till att bli kontaktad via Telegram angående din förfrågan.
Genom att skicka in detta formulär bekräftar du att du har tagit del av vår integritetspolicy och samtycker till att bli kontaktad per telefon angående din förfrågan.
Genom att skicka in detta formulär bekräftar du att du har tagit del av vår integritetspolicy och samtycker till att bli kontaktad via WhatsApp angående din förfrågan.
Genom att skicka in detta formulär bekräftar du att du har tagit del av vår integritetspolicy och samtycker till att bli kontaktad via Telegram angående din förfrågan.