Comentários de clientes do Google

Good service. Shamil was very helpful

Брали в аренду Dodge Challenger на 3 дня, прекрасное место, удачное месторасположение, супер вежливый персонал и поддержка, со всем помогут, ответят на любые вопросы и предупредят о штрафах, если они будут. Имеются как русскоговорящие ребята, так и англоговорящие. Машина чистая, обслужена отлично, никаких проблем, только положительные эмоции. С нами работали James Cometa и Александр Левин, спасибо вам, вернемся к вам снова👍🤝🤟

Rented a Mercedes E53 AMG for two days. Great experience and amazing service by James Cometa

Good prices, good location, good cars Ghaith helped me

Брал GLE53 AMG Машина в отличном состоянии, отличная комплектации. Вернусь обязательно.

Franchement rien à dire, tout est carré, j’ai pris le Mercedes GT43 et GLB35 INCROYABLE !! ( juste faites attention au radar 😅) merci à James pour son service et il arrange au maximum !

Absolutely loved renting from these guys, totally transparent, always willing to help. Big thanks to shamil for his service.

This was my second time renting from Octane. My first experience was wonderful, which is why I chose them again for this business trip. The vehicle was in excellent condition, and most of the staff were just as friendly and helpful as before. Unfortunately, one gentleman from the sales team completely ruined my experience. I contacted the team early in the morning to extend my rental. After initially being told a payment link would be sent, I wasn’t informed until around noon that my car was already booked. I was then offered alternative vehicles at significantly higher rates than advertised on their website. I understand Dubai is entering peak season and prices are increasing. That’s perfectly reasonable! A simple explanation and an apology for the website not reflecting the latest rates would have been more than enough. Instead, his attitude came across as arrogant, dismissive, and condescending. When I returned the car, a gentleman wearing black-framed glasses approached me and said, “I was the one talking to you earlier.” Okay… and? Was I supposed to thank him? He then told another employee, “She brought the car back. Go check it and see what’s the issue, what’s the problem.” Excuse me? What issue? What problem? I understand that inspecting a returned vehicle is standard procedure, but why speak as though there must already be something wrong with it? I couldn’t help wondering whether he would have made the same assumption if I were a man. I can’t speak to his intentions, but his words made me feel disrespected and unfairly judged. He has no idea how many vehicles I’ve driven or how many countries I’ve driven through. Nor should I have to explain any of that to receive basic respect. I chose not to argue. Life’s too short for that kind of nonsense. Customer service isn’t about sounding professional while making customers feel like an inconvenience. It’s about treating people with courtesy and respect. I wasn’t asking for special treatment, just a reasonable explanation and a little basic courtesy. The price wasn’t what cost Octane a returning customer. The attitude was. That said, Octane is a good company, and I don’t believe this one employee represents the entire team. Amer and the other employees I’ve dealt with have always been incredibly patient, kind, and helpful. It’s unfortunate that one person’s attitude overshadowed two otherwise excellent rental experiences. I hope management takes this feedback constructively. A business builds loyalty by treating customers with respect, not by treating every rental like a one-time transaction. 5 stars for the company, Amer, and all the other wonderful employees I’ve dealt with. 3 stars for that particular gentleman from the sales team. You can do better.

Great smooth booking and delivery experience. Thank you to Gaith for his help and guiding through everything 🙏

Every thing was perfect, thanks to James Cometa he was perfect

Great rental service, James Cometa was really helpful

James Cometa very Nice guy, super service