Eric was very helpful the reyting process , thanks for octane crew
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mor almu
2025-08-23
Great service and a very helpful staff.
Special thanks to Mohammed Shbn and Eric.
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Abdelrahman Hamdan
2025-08-23
Great working with Shebin. Helped me through the whole process and went very smoothly. Highly recommend
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Hamoo 92
2025-08-23
LA meilleur agence, ne cherchez plus vous êtes au bon endroit !
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Paris Fun
2025-08-22
Tout semblait : trop beau pour être vrai mais lors de la restitution du véhicule, aucune surprise. Je reviendrai pour me faire plaisir avec une belle voiture
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Wisam Almefleh
2025-08-21
Best ever
Highly recommend
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Earl Jordan
2025-08-21
Highly recommended! Excellent service.
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Nate terefe
2025-08-21
Eric was phenomenal answered all my questions had the car prepped for my pick up with a full tank smooth and easy process 10/10 would recommend them
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A A
2025-08-21
Been using Octane Car Rental for 2 years, never had a problem, always friendly and caring about clients. Shebin always make sures that the clients iare looked after.
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ryan buisset
2025-08-21
Shebin est vraiment top une expérience inoubliable et un vrai service au top entouré de professionnels je conseil fortement et je reprendrais chez eux.
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Maha Ibrahim
2025-08-21
Eric was really helpful and got me the supra as requested. Very pleasant service and a great experience.
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MOHANAD ALQURASHI
2025-08-20
Thank you for the great service. We will be back again.
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José Antunes
2025-08-20
Muito fácil o processo é rápido
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Kh Ed
2025-08-20
Thanks bro Muhammed shebin ⭐️⭐️⭐️⭐️⭐️ five stars for good service & I will come again & again
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דניאל פושניאק
2025-08-20
Shebin was amazing guy always answer and always help good work thank you very much
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Brandon Venter
2025-08-19
Great communication from start to finish and very easy to deal with. Car was spotless and drove like a dream! Definitely using Octane again for future rentals
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cosmo na
2025-08-18
I really appreciate Sid’s help with my car rental. He was supportive, quick to respond, and made the whole process much easier. He explained everything clearly and made sure I had all the details I needed. Very professional and helpful — highly recommend!
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Dario S
2025-08-18
Monaam è stato disponibile cordiale e veloce nello sbrigare le pratiche
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Charbel Daou
2025-08-18
Update: Raising my feedback rating.
After leaving my feedback here, i received a call from the customer success manager at Octane, he is the best employee i talked to so far in this company, he heard my issue, understood it, checked the pictures and the chats i had previously with the team members, confirmed that the police would not have done a police report for such a minor scratch, apologized and offered to refund the extra amount that i paid, acknowledged that this was a misunderstanding while the other two employees blamed each other. I would recommend this company again as i thought i was scammed after my first experience, but now i understood that my experience could have been related to individual behavior and not the company policy. This gives me confidence that the company cares about its customers and in case anything bad happened to you and you were right they would do everything possible to make it up.
Finally, I hope the company focuses on increasing the problem solving skills of their staff (especially customer facing ones) to have better success in the future, or get them to train with the manager who reached out to me on the phone, they might learn a thing or two.
Thank you!
Old feedback:
I had a very bad experience with the car renting agency, i took the car and was very attentive to it, when i returned it, the agent who rented me the car kept going around it in circles until he said he found a microscopic scratch on the back right door (which i did not use) and could be caused by literally anything.
I did not have pictures of the car of course cause i was late and had to leave quickly on my rental day ( a mistake from my side i should have took pictures of it and the picture the agent claimed he took where super blurry), he said the repair fees where 800 AED or i should have called the police to check on the accident and give me a report for 500 AED.
I tried to explain to the guy that getting a police report will impact your Carfax with a reported accident that is non existent simply because of an unnoticeable scratch on the door of the car i did not use, i even wiped it with my hand which made it almost go away, but it was useless.
The team (the two guys i was talking with or the team i reached out to on WhatsApp who are in Russia) is not problem solving oriented but rather just wanted to get the 800 AED out of me. I kept talking and negotiating with the guy and his boss (will not name drop them here cause it might be the company's policy and not their necessarily their decision), threatened me with everything they had, they even wanted to file a police claim against me (LOL).
Whenever i tried to talk about the issue, the response was "you agreed to the terms and conditions", bro yes i agreed to the terms and conditions but getting 800 AED or the police for such a small/minor/microscopic scratch does not make sense in any language/country.
Luckily i had paid in cash and not with my credit card, which made them not to able to collect the deposit amount directly.
Finally after a couple of hours or so i had to leave to the airport, i agreed to pay them 200 AED (which i believed was fair IN CASE they decided to fix the scratch which i know they won't do).
I hope anyone reading this feedback can learn from my mistake and avoid facing the same issue i faced, in 2025 where all companies are working towards better customer experience, i felt like this company's main goal is to count on the clients not being able to dispute whatever they said to get more money out of them.
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Mohammed Butt
2025-08-17
Very good and efficient service the vehicle was perfect and they dropped of the vehicle at airport and collected at airport which was very convenient will be definitely using this company again
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